Hi, I received my new Dell XPS 9560 last thursday, and during the weekend I realized that the audio in my computer is delayed lagging after some seconds without reproducing any sound. Its not happening only in windows alerts (the audio alert comes after 2 or 3 seconds after the visual alert) but also after pausing-playing music, videos (streaming or my own files) and even when I want to volume up or down with the f2 and f3 keys, the visual volume bar in the top-left corner of the screen is popping up 2-3 seconds after I have actually pressed the volume key.
Does anybody know what is going on and how to fix it? I have tried to uninstall the drivers and install again, install the realtek retail drivers, the custom dell drivers, microsoft drivers, I have even clean installed Windows with no success.
I have contacted technical support in my country and since they told me they don't do replacements, I could choose between them sending a tech to repair it or to send it back, I choose repairing it due to my necessity for a laptop kind of urgently. They decided to send a tech with a new motherboard who should have come today, but after talking with the technical support again they told me that he didn't because they had no motherboards in stock right now.
So I have 2 questions right now:
1- Is this issue solved by the motherboard replacement?
2- How can they offer me a repairment that they don't have the pieces for and be so cool with it?
Thanks in advance to anyone spending anytime in this thread.
Best regards,
Julio