I paid $1600 for this laptop- the sound quality is worse than a $200 ASUS I can't use the headphones. I have found dozens of complaints from consumers about this issue but no solution from Dell other than reinstall Windows or try drivers from links that don't exist anymore. I use this in a business setting and need to have headphones. C'mon DELL tell us what to do. I've compared my settings to other DELL laptops and desktops and the main difference I see is under sound->playback it lists "Speakers" Intel Smart Sound Technology (Intel SST).
Other DELL computers say "Speakers/Headphones" ...
That ought to be a clue DELL.