Hi,
I'm here wondering if there is a known issue with the headphone jack for the XPS 9560.
The speakers seem to work OK.
The rest of the laptop seems to be mostly problem free with the exception to the Wifi card. I am currently troubleshooting the wifi issue with tech support.
With regards to the audio from the headphone jack, I seem to be hearing a slight static sound intermittently when using the headphones.
It doesn't matter if the audio is set to 2% of 100%, the hissing sound, when it appears, is always just as loud. I've done most of my testing at volumes between 2% and 10% (100% would really hurt my ears when listening to music).
In either case, static sound, from the headphones seems to appear from time to time, and lasts anywhere from 30 seconds -2 minutes with pauses between 30 seconds and 2 minutes as well.
It appears with the power adapter, the TB16, or simply on battery.
The hissing sound that appears really makes using the laptop an unpleasant experience.
When I use my headphones with the TB16, the hissing sound does not appear.
Is there a known fix for this issue?