Hi Guys,
New laptop Dell Inspiron 13 5368 2-in-1 was bought in November 2016.
It worked fine during certain period; however, rather weird issue with sound started occurring. It disappears randomly. For example, sound can disappear during Skype call (the main purpose of laptop usage). It disappears almost completely; it is very hard to hear something. In the event of regular Skype call (when sound is present), you can hear your own voice with some extra noise.
Several scenarios were performed:
A.
1) Reinstalled drivers from official Dell website;
2) Unchecked the “Allow applications to take exclusive control of this device” (speakers -> properties -> advanced)
3) Selected “do nothing” in Sounds -> Communications
4) Driver was changed to Realtek High Definition Audio Driver from Dell website
5) Driver was changed to standard Microsoft one
B.
Reinstalled drivers in different order
C.
1) Reinstalled Windows 10 using the recovery disk from Dell support website
2) Installed drivers according to the “Installation order” section at http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-13-5368-2-in-1-laptop/drivers/advanced
Sound disappearing frequency is random, from one week to 1.5 months.
Then sound can appear in one of the following cases:
1) By itself, without any action
2) Reboot
3) Reinstalling audio drivers
4) Changing sample rate from 24 bits to 16 bits in speakers properties.
The issue seem to be similar with the following one: http://en.community.dell.com/support-forums/laptop/f/3517/t/19988554
However, the suggestions didn’t help me to resolve the issue.
Any advice is appreciated.