Guys
I have just purchased an XPS 13 (9350) last month and its giving me problem connecting with the Bluetooth headset or speaker. I have listed below device which I have tried to connect:-
1. X-Mini Kai 2
2. Creative WP-450
3. Sony MW-600
It will eventually paired in the bluetooth device but not connecting. I'm unable to see the device in the playback device although I have tick Show disabled device.
I have also email to the Dell Support team and tried to troubleshoot as per their advise and its still the same:-
Thank you for choosing Dell. This mail is related to your recent interaction with Dell technical support regarding bluetooth connecting issues. Your service request reference number is SR <deleted> , and Service tag is <deleted>. Please try these troubleshooting steps:
Step 1: I suggest you to uninstall and reinstall the Bluetooth headset driver in the Device Manager.
1. Press Windows Key + R Key.
2. Then type “devmgmt.msc” without the quotes and hit on Enter Key.
3.Search for Bluetooth headset driver and expand it.
4. Right click on the driver and click on Uninstall. Follow the instruction.
5. Restart your computer.
Step 2: Try to connect the Bluetooth headset onto the computer and install the Then run the hardware and devices troubleshooter
1. Click on search bar next to the Start Menu.
2. Type “Troubleshooting” without the quotes and click on Troubleshooting.
3. Click on View All on the left panel of the screen.
4. Click on Hardware and Devices.
5. Click on Next and follow the prompts to run the troubleshooter.
Step 3:
1. Right click on sound icon which is present at the bottom right corner of the taskbar.
2. Then click on Playback devices.
3. Right click on empty space of sound setting Window, click on Show disabled devices.
4. Check if the devices is present in the list.
5. Right click on the headset device and click on enable.
For future reference I have included your service request information above. If you need anything at all related to this service request please contact me directly by replying to this email.
Thank you for choosing Dell support.
Best Regards,
<deleted>
Technical Support Department (OSP)
Dell | Product Support Team
Technical Support: Malaysia: 1800-88-0022 || Singapore: 1800-280-3355
I would really appreciate if someone could help me on this.
Thanks
Regards
Syah