Hello, in our company we have many Latitudes E5430/E5530.
Recently we upgraded or clean installed most of them to Windows 10. However, there is quite an issue regarding audio.
The problem is quite simple. When default Microsoft generic audio driver from Windows Update is used, speakers are working and headphones in combo jack too. Problem is, there is no microphone, it wont come up neither the built-in one in laptop nor the combo jack.
In order to get microphone working users must use USB soundcard OR use IDT driver from Dell, which is dated back to 2013 and has different issues. While microphone is working both from jack and the onboard one, speakers are not working at all, sounds goes out only through jack. This is problem since some users want to use the speakers sometimes.
It would be nice if Dell or IDT published working audio drivers for these machines, since they are still supported. In Windows 7/8 and 8.1 everything worked fine except sometimes issue with O2 micro SD card controller.
Downgrading to older Windows is not an option, since we need to test some software under Windows 10 simply because our customers are using it too and Windows 10 are in some aspects better than older versions.
The screenshots are showing versions of MS driver and latest IDT driver for Windows 8, since on Dell support site there is no audio driver for Windows 10, its refered that the one from Windows Update is fine, but in reality it is not.
We have these issues only on Latitudes E5430/E5530 so far.
Basically its this:
Windows Generic Audio Driver:
- speakers and headphones are working + the detection on jack is working
- microphone is not present at all, its disconnected all the time
IDT driver:
- headphones are working only with combo jack
- speakers are not working
- microphone is working
