So this is a very difficult issue to explain, but I have had multiple replacements for this laptop and this has been happening on all of them.
If I am listening to audio (ANY audio- Be it YouTube, Groove Music, Windows Media Player, VLC, some video on Facebook, etc.), and I pause it or I just started playing it (In other words, when I press Play), the sound is very loud. I then press the Volume Down key, which immediately puts it back to the lower volume it was at before (The volume percentage was not any higher when it got louder).
I have no idea what causes this. Actually, I had this problem on my original also and it stopped. I believe I fixed that one by uninstalling MAXX Audio, but I'm not sure how to do that. Would that make sense as a solution, and how do I uninstall it? Only Realtex High Definition Audio Driver appears in Programs and Features.
I am on Windows 10, but it happened on Windows 8 and 8.1 as well. This model has given me so many issues, it's amazing Dell didn't do a recall.
Thanks!
