To Any Dell representatives,
My emails are being ignored by my escalation agent. I expect them to at least be acknowledged with a response. I am well within my warranty.
My laptop is a Dell 9530 with the new 4k display as it was a replacement unit for my defective 9530. I have been dealing with you guys since December to no avail. 2 depot repairs (both cases resulted in damaging the laptop instead of fixing it), in-home technician repair (who broke my charing port and did not return to fix it), and then finally a new replacement unit.
The new replacement unit not only still has coil whine, but the display is defective ( smudges on the right side and flickering of the screen when on battery), and the battery is at 80% health per Dell diagnostics and it has not even been one full month yet.
I told my escalation this on phone and she said my only option was to restart the process and send the unit back in for depot repairs. Are you kidding me? I have wasted my time and money on you guys since December and you expect me to send this NEW REPLACEMENT UNIT BACK INTO THE DEPOT AND REDO THIS WHOLE PROCESS????
I rejected this decision for two reasons 1. that request is utterly ridiculous and I have no faith in the depot anymore. My time has been wasted enough and for someone to buy a $2k laptop you should understand that their time is valuable and this laptop is needed. 2. I am leaving out of country in a few months and cannot do the depot repair as I do not have time.
I then requested my laptop warranty be extended a year for wasting my time. The agent did not allow that.
Since then I have been emailing my escalation agent with proof of the defective parts of this laptop that keep piling up and there is NO RESPONSE. I told her that I expect at least a response and nothing. It has been weeks and no response.