My daughter has a 2 month old Dell Chromebook 11. It's been perfect for her needs, but the audio out jack has already stopped working, and now the plastic bezel covering the screen has started to crack.
I don't know what's covered under my Dell Depot Warranty, but it may be a moot point, because I can't get anybody from Dell on the phone who is willing to deal with me. I have called several times. Every time I am told politely that Chromebooks have their own department, and they are not it. I am either given another phone number or told that I will be transferred. Each time, I am transferred to somebody who tells me that Chromebooks have their own department, and they are not it. I'm transferred and transferred until inevitably the line goes dead.
For this aggravation, I'd rather try to repair the thing myself but there's noplace else to buy parts for Dell Chromebooks!
Does the mythical Dell employee who provides support for Chromebooks actually exist? If so, where do I find them?