I had a new hard drive installed in my pc 2 weeks ago because the original hard drive died (after only 20 months of use and only using 1/10 of the memory- prob never getting a dell again!) today I again came to the computer only to see a blue screen again. The error message is Kmode exception not handled. I called dell support, they walked thru a diagnostic with me, said its not a hard drive issue but software issue and for $129.00(after the $200 I spent for new hard drive) someone could help me with it. Very frustrated and hoping someone here can walk me thru what needs to be done. I'll also try some more googling but would love help from someone! I'm pretty sure windows updated a few days ago to 8.1 if that makes a difference in repair. Thanks in advance!
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